Free Webinar: CSFs and KPIs for the Problem Management Process

Free Arabic Webinar

ManageEngine Invites You To A Free Webinar on

Critical Success Factors in the implementation and continuous improvement
in the Problem Management Process
(Arabic Webinar)

Presenter:	Rania Al-Maghraby, OPM3, PMP, ITIL, TOGAF, MSc. Owner & General Manager, OneWayForward Inc., Founder & General Manager, EAITSM Inc.
Date:	Tuesday, Jan 27, 2015
Time:	11:00 AM UAE, Oman \| 10:00 AM Saudi Arabia, Kuwait, Bahrain, Qatar \| 09:00 AM Egypt
Duration:	60 Minutes

The purpose of this webinar is to explore the critical success factors for implementing and effective and efficient Problem Management process. We will look at each of the common critical success factors defined for this process, and the associated KPIs to measure achievement of each, and how they can be used for continual improvement of the process. The discussion is mainly targeted to IT service provider organizations and how they can implement these practices. The presentation will be in Arabic and English, with the speaker commentary in Arabic.

Webinar Agenda:

Problem Management Process Overview
Critical Success Factors (CSF) Definition
Key Performance Indicators (KPIs) Definition
Problem Management CSFs and KPIs
Process Continual Improvement

About the Speaker - Rania Al-Maghraby, OPM3, PMP, ITIL, TOGAF, MSc.

Is the Founder & General Manager, EAITSM Inc.
Owner & General Manager, OneWayForward Inc.,

Note: Free Webinar

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