Success Is How You Report -
Everything About Reports / Metrics / KPI 
(Arabic Webinar)

Presenter:	Rania Al-Maghraby, OPM3, PMP, ITIL, MSc. Owner & General Manager, OneWayForward Inc.,Founder, President, and GM, EAITSM / itSMF Egypt
Date:	Wednesday, May 21, 2014
Time:	11:00 AM UAE, Oman | 10:00 AM Saudi Arabia, Kuwait, Bahrain, Qatar | 9:00 AM Egypt
Duration:	60 Minutes

The purpose of this webinar is to discuss concepts of Continual Service Improvement, and how metrics and measurements can be utilized in implementing these concepts. We explain how metrics are selected and defined, and how actual measures are collected, analyzed and then presented for reporting. The discussion is mainly targeted to IT service provider organizations and how they can implement these practices. The presentation will be in Arabic and English, with the speaker commentary in Arabic. 

Webinar Agenda:

• Continual Service Improvement 
• Metrics and KPIs 
• Selecting and Defining Metrics 
• Measures Collection and Data Analytics 
• Dashboards and Reporting

About the Speaker - Rania Al-Maghraby, OPM3, PMP, ITIL, MSc

• Is the Founder, President, and GM, EAITSM / itSMF Egypt
• Owner & General Manager, OneWayForward Inc.,

Note: Free Webinar

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