ITIL Overview (Arabic Webinar)

Presenter:	Rania Al-Maghraby, OPM3, PMP, ITIL, MSc. Owner & General Manager, OneWayForward Inc.,Founder, President, and GM, EAITSM / itSMF Egypt
Date:	Tuesday, August 27, 2013
Time:	09:00 AM - Gulf Standard Time
Duración:	60 Minutos

This webinar is to give an overview on ITIL for the general audience. It is targeted towards attendees from both the IT side and the business side in all kinds of industry. We will define ITIL and IT Service Management, and see how the business can benefit from applying these practices. We will also give a high level description of the components and structure of ITIL and the main activities of ITIL implementation in any organization. The presentation will be in English with the speaker commentary in Arabic.

Webinar Agenda:

1. What is ITIL
2. ITIL History
3. Definition of a Service
4. Definition of Service Management
5. IT Service Management Value to Business
6. ITIL Framework and Lifecycle Components
7. ITIL Implementation and Software Tools

About the Speaker - Rania Al-Maghraby, OPM3, PMP, ITIL, MSc

• Is the Founder, President, and GM, EAITSM / itSMF Egypt
• Owner & General Manager, OneWayForward Inc.,

Note: Free Webinar

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