Presenter:	Rania Al-Maghraby, OPM3, PMP, ITIL, TOGAF, MSc. Owner & General Manager, OneWayForward Inc., Founder & General Manager, EAITSM Inc.
Date:	Tuesday, Feb 24, 2015
Time:	11:00 AM UAE, Oman | 10:00 AM Saudi Arabia, Kuwait, Bahrain, Qatar | 09:00 AM Egypt
Duration:	60 Minutes

This webinar is to give an overview on ITIL for the general audience. It is targeted towards attendees from both the IT side and the business side in all kinds of industry. We will define ITIL and IT Service Management, and see how the business can benefit from applying these practices. We will also give a high level description of the components and structure of ITIL and the main activities of ITIL implementation in any organization. The presentation will be in English. 

Webinar Agenda:

• What is ITIL 
• ITIL History 
• Definition of a Service 
• Definition of Service Management 
• IT Service Management Value to Business 
• ITIL Framework and Lifecycle Components 
• ITIL Implementation and Software Tools 

About the Speaker - Rania Al-Maghraby, OPM3, PMP, ITIL, TOGAF, MSc.

• Is the Founder & General Manager, EAITSM Inc.
• Owner & General Manager, OneWayForward Inc.,

Note: Free Webinar

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