Webinar: How to organize your Service Desk to deliver quality services?

Hi ,

Join us for a free webinar on How to organize your Service Desk to deliver quality services.

This webinar will discuss how a service desk improves service delivery for customers and end users of an IT services organization. You will learn about the organization structures and roles of a service desk and how they contribute to IT service management (ITSM). The webinar will also highlight the importance of a service desk during your customer interactions. The presentation will be in English.

Register for FREE!

Webinar Agenda:

  • The service desk function
  • Organizational structures
  • Roles and responsibilities
  • Involvement of ITSM processes
  • Customer relationship management

Webinar Schedule:

  • Time: 11:00 AM UAE, Oman | 10:00 AM Saudi Arabia, Kuwait, Bahrain, Qatar | 09:00 AM Egypt
  • Date: Monday, Aug 31, 2015
  • Duration: 60 Minutes

About Ms. Rania Al-Maghraby:

Ms. Rania Al-Maghraby is an independent management consultant from Egypt. Rania is the owner and general manager of the OneWayForward Inc., a sole proprietary management consultation firm based in Egypt. She is the founder of the EAITSM Inc. NPO (itSMF Egypt chapter 2008 - 2014). Over the years, Rania has served as a member in a number of committees and professional organizations including PMI, DMTF, itSMF, IPMA, The Open Group, the Association of Enterprise Architects (AEA), and the Egyptian Organization for Standardization (EOS).


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