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Join us for a free webinar on ServiceDesk Tutorial - Introduction.

This is the first part of a 4-episode tutorial on Service Desk. In this introduction part, we will discuss what is a Service Desk, what is the difference between various units providing customer service, and what is the importance and impact of the Service Desk in any organization. Following episodes will address setting up the Service Desk, operating the Service Desk, and evaluating and improving the Service Desk. The presentation will be in English with the speaker commentary in Arabic.

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Webinar Agenda:

• Service Desk Tutorial Introduction
• Service Desk Definition
• Service Desk, Help Desk, and Call Center
• Service Desk Functions
• Service Desk Importance

Webinar Schedule:

• Time: 11:00 AM UAE, Oman | 10:00 AM Saudi Arabia, Kuwait, Bahrain, Qatar |
  09:00 AM Egypt
• Date: Monday, July 25, 2016
• Duration: 60 Minutes

About Ms. Rania Al-Maghraby:

Ms. Rania Al-Maghraby is an independent management consultant from Egypt. Rania is the owner and general manager of the OneWayForward Inc., a sole proprietary management consultation firm based in Egypt. She is the founder of the EAITSM Inc. NPO (itSMF Egypt chapter 2008 - 2014). Over the years, Rania has served as a member in a number of committees and professional organizations including PMI, DMTF, itSMF, IPMA, The Open Group, the Association of Enterprise Architects (AEA), and the Egyptian Organization for Standardization (EOS).

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ManageEngine